Course Description
The course introduces students to the importance of total quality management (TQM) and the need for continuous improvement in quality of all processes, products and services of an organisation. It emphasizes the understanding of variation, the operational environment, the importance of customer, and the involvement of all employees of an organisation in pursuit of improvement. It also provides students with knowledge of quality planning, quality control, quality assurance and quality improvement through the use of tools and techniques of TQM. It further offers practical understanding of how industries can use quality to enhance their international competitiveness, an ability to analyse difficult industrial problems and apply teams.


This course reviews international law and procurement practices relating to government and private tendering.  It enables the understanding of business law, procurement practices, and government and corporate contracting. Learners examine developing capacity for contracts with government and private entities, crown privileges and immunities, risk allocation, project contracting, remedies and redress. Learners can expect also to acquire a basic understanding of negotiation theory, and the impacts of culture on how to be effective. Based on the learners’ nation of origin, they will then explore and develop negotiation plans for a foreign government and a foreign corporation. The project will integrate key considerations of Strategic Procurement, logistics and international business law.

This course lays the foundation to gaining competitive advantage in the global marketplace by providing a hands-on understanding of the competitive implications affecting global marketing strategies, as well as covers the factors that govern the decision to enter export marketing and analyzes planning, organizing, and managing an international business marketing strategy.