Course Description
The course introduces students to the importance of total quality management (TQM) and the need for continuous improvement in quality of all processes, products and services of an organisation. It emphasizes the understanding of variation, the operational environment, the importance of customer, and the involvement of all employees of an organisation in pursuit of improvement. It also provides students with knowledge of quality planning, quality control, quality assurance and quality improvement through the use of tools and techniques of TQM. It further offers practical understanding of how industries can use quality to enhance their international competitiveness, an ability to analyse difficult industrial problems and apply teams.